Frequently Asked Questions

When are the boxes delivered?

We ship boxes quarterly (four times per year) around the start of each season. For more box delivery timeline details please see this shipping schedule by season.

How are the boxes shipped?

The short answer is free and fast – we have to keep the whoopie pies fresh! 🙂 The longer answer is that we ship all packages via 1-3 day priority mail using the US Postal Service.

When will my card be charged for renewing subscriptions?

Subscriptions only renew on the first day of the month when a shipment is due. Seasonal subscriptions renew once every three months and annual subscriptions renew once every twelve months. For more details check out this billing schedule.

How do I update shipping info, payment details, or cancel a subscription?

All of these tasks are pretty simple after logging into your account. Here are step-by-step instructions if you need them. We’re happy to help! Just send us a quick note or use the live site chat and we can make the update for you.

Do you have an unanswered question?

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